Group Reservations Executive - Birmingham

Location: Birmingham
Salary: £22,000 to £24,000 plus pension, 28 days holiday etc.
Reference: SP / 2028


Job description

Our client a City Centre Hotel is seeking a Group Reservations Executive based in Birmingham. This is a key role as you will be the first point of contact for group reservations coming to stay at the hotel and will be responsible for ensuring that our guest’s stay is booked to their expectations. You will provide efficient and courteous assistance for all group enquiries for both repeat and new business, whilst working with excellent attention to detail at all times. You will be passionate about hospitality and exceeding the expectations of our guests, from initial enquiry to the end of their booking.
The Group Reservations Executive will be responsible for all groups enquiries, starting from the initial enquiry through to the end of their booking and take ownership of the role and having a clear understanding of this key segment to the Hotel’s revenue. The Group Reservations Executive will also communicate with other departments within the hotel to ensure key information is understood for all group bookings and have excellent attention to detail at all times as this is critical for ensuring that all information is captured and communicated correctly.

The Group Reservations Executive will have previous experience in a similar role with knowledge of Opera PMS and have excellent administration skills and knowledge of Microsoft Office programmes.
The Group Reservations Executive should also be organised, with the ability to manage their own time and prioritise tasks correctly and be able to work both alone and within a team

Should you not hear from us within five working days then I regret to inform you that we will not be progressing your application, as your background does not meet the specific criteria required by our current Client

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